ABSOLUTE CONSULT GROUP
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  • Principals
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    • About Us
    • Banking, Finance and Markets
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  • Overview
  • Principals
  • Training Services
    • About Us
    • Banking, Finance and Markets
    • Sales and Marketing
    • Environment and Sustainability
    • Human Resources
    • Communication and Personal Development
    • Office Management and Administration
    • Leadership and Management
    • Graduate School
  • Contact Us
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Helpdesk and Knowledgebase

FACiLiTY's Helpdesk module manages the work flow of registering, assigning and resolving of the job requests and problems reported in a facility or organization. The full history of actions taken, events, follow-ups, messages exchanged, response times and user feedback can be tracked via the system that helps in analysis and improvement of the helpdesk and call resolution functions.

Key Functions
  • Call booking via emails, self-registration, tele-calls and BMS / BAS alarms
  • Register problems, job requests etc. 
  • Priority assignment based on nature of faults 
  • Assign, distribute, monitor
  • Escalation based on SLAs defined
  • Recording of all events throughout the life cycle of a call
  • Exchange of information between job requestor and operator via Message option

  • Raise, track and close Work Orders
  • Record solutions and post in knowledgebase
  • Service level analysis
  • Faults and solutions history 
  • Call response analysis
  • FAQs and Links 
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  • Overview
  • Principals
  • Training Services
    • About Us
    • Banking, Finance and Markets
    • Sales and Marketing
    • Environment and Sustainability
    • Human Resources
    • Communication and Personal Development
    • Office Management and Administration
    • Leadership and Management
    • Graduate School
  • Contact Us